Case Study: T-Mobile

T-Mobile came to Sandcastle with a very interesting problem. They needed a sales training application developed for their Tele Sales Representatives. It had to be web based and exactly replicate the mainframe system used by their reps which allowed them to sell phones, plans, accessories and services.

The problem was that the T-Mobile IT staff was too busy to meet the training deadline.

T-Mobile called Sandcastle to develop the application. This became a “ground up” development effort. We worked closely with T-Mobile’s inside sale teams and spent hours with their training staff. We engineered both the functionality and the administrative tools necessary to keep up with the rapidly changing world of phones, plans, and special offers.

Sandcastle then embarked on an aggressive timeline to build, test and deploy the application. This had to be done in time to train their staff in 4 North American call centers for the rollout of T-Mobile’s myFaves program. The challenge was met. The program was delivered on time and myFaves became a success. This training tool is used today and has help to train thousands of T-Mobile sales representatives.

If you work in a large corporation and your web department is slammed then give us a call or shoot us an e-mail. Sandcastle Interactive will help you accomplish your project on time.

click here to visit our website (http://www.sandcastle-i.com/Seattle_Web_Design/Default.aspx)

About Sandcastle Interactive

Spanning three decades of experience, Sandcastle Interactive brings together a practical understanding of marketing products, communicating ideas, and providing solutions for a variety of clients. Having worked for many years in both a Direct Response and Traditional Agency environment, today we bring a drive and a dedication to our clients with a mission of delivering services that exceed expectations.We began business as Cesari Interactive in 1998 to capitalize on the Internet opportunities presented by the Direct Response TV industry, we soon realized that our strategies for selling products and ability to communicate through the web provided applications well beyond a single industry. We soon began working with professional organizations, communications firms, advertising agencies, and Internet businesses while still continuing to support off-line direct marketing campaigns.Enter Sandcastle
With strengths in design, marketing, database applications and rich media production, we continue to serve the needs of a growing customer base. And, as our name implies, we enjoy what we do and strive to bring a little fun to every project we take on.

Sandcastle Principals
One of the distinct advantages of partnering with Sandcastle is that each client works directly with the principals in the company. Please take moment to learn a little bit more about the individuals that lead Sandcastle’s efforts.

We are Seattle website design company located in Seattle, Washington.

Sandcastle Interactive E-Commerce Services

Sandcastle got its start developing e-commerce websites for TV marketing campaigns. Back in the infancy of the Internet, our goal was to provide marketing driven shopping technology that gave the marketer creative freedom in developing campaigns and initiatives. This philosophy still holds true today. With Sandcastle’s e-commerce solutions, you’ll never be encumbered by the limits of technology in developing campaigns or meeting the needs of your customers.

Sandcastle’s e-commerce technology goes well beyond the shopping cart. Our background in order processing, fulfillment and merchant banking has enabled us to offer a complete suite of systems. We can allow you to not only take orders, but process those orders, ship them out the door, control inventory and handle customer service requests. This system is used by both entrepreneurial starts ups and major corporations. With Sandcastle’s complete e-commerce solution, with a computer and a tape gun, you’re in business. Examples of some of Sandcastle’s e-commerce websites are in our website design & ecommerce portfolio.

Sandcastle Interactive Technology Solutions

A very large part of Sandcastle’s business today is custom programming and web application development. Our work in developing e-commerce solutions to suit the needs of marketers has grown to encompass a very broad range of technologies. Much of our development today is driven by the needs of our clients. We turn your “What if’s”, “Can you dos” and “I just wish it would….” into precisely functioning realities.

Whether you are a Fortune 500 Corporation with an IT staff too busy to handle your project or a business starting out with some very special needs, look to Sandcastle as being your web guys in the office right next door to handle the job.

Sandcastle develops in ASP.NET on a Microsoft platform. Here are just some examples of our custom technology solutions:

• Order Processing, Inventory Control & Fulfillment
• Event Registration & Ticket Sales
• Web Telemarketing Interfaces
• Content Management Systems
• Medical Procedures Training Applications
• Continuity and Reoccurring Billing Programs
• Telemarketing Sales Training Applications
• Job scheduling and work crew dispatch systems

Call us, we can handle the job. (206) 325-5383

Sandcastle Interactive Marketing & Promotion Services

The old adage of “If you build it, they will come” is no more a reality than flying pigs. Call on us to develop carefully integrated online marketing campaigns that promote your website and sell your products. Our programs generate traffic that’s not just a mass of eyeballs. We bring you well qualified potential customers.David and Mike, Sandcastle’s founders, came to the Internet from a background in sales, marketing and advertising. Years of experience have taught us how to sell, build your brand, and keep customers coming back for more. We blend sound marketing practices with today’s technology.
Our marketing services include:

• Paid Search Keywords
• Search Engine Optimization (SEO)
• Email Campaigns
• Banner Advertising
• Custom Landing Pages
• Campaign Integration with Traditional Media

Sandcastle Interactive Web Hosting Services

Sandcastle provides enterprise level hosting at very reasonable prices. We partner with Rackspace Managed Hosting and lease our servers at their San Antonio Data Center. Through Rackspace, we have unlimited bandwidth available through the largest “pipes” available. They provide us with 24/7 System Administration with a full staff of DBAs and qualified technicians. Rackspace prides itself with 99.9% uptime.Sandcastle operates on a Microsoft platform. Our servers are backed by hardened security and are patched monthly with the latest updates from Microsoft. We regularly pass VISA security audits and adhere to strict internal data protection policies.

Sandcastle Interactive Intangibles

What sets Sandcastle apart from the ocean of website developers available for your project? We are marketing people who are extremely talented at design, application development and understanding the needs of the online marketplace today. When you work with Sandcastle, you’ll be working with the company principals who take a very hands on approach to our work.

We have worked in an extremely broad set of industries and pride ourselves in our ability to understand your market and audience. This translates to being able to communicate effectively and match the tastes and preferences of your customers with design and technology. We are very adaptable. We clearly understand the meaning of the value proposition and want your website to provide a great return on your investment.

Bottom line though, we’re a bunch of really fun people to work with. Give us a call any time and find out for yourself.